Aqua Remedy Ireland
All About Fresh Water Tanks
Delivery & Return Policy
Delivery Information
Standard Ireland Delivery
- Posting your order may take up to 48 hours from the moment of receiving payment, but usually, take less than 24 hours. Orders after Friday at 4 pm are posted first thing Monday.
- Delivery time 2-8 working days. On some rare occasions, it may take up to 10 working days. Working days are Monday to Friday. 92% of 2022 shipments arrived in the first 3 days from purchase.
- Plant orders placed after 3 pm Thursday will be posted on the following Monday to avoid weekend delays, for the benefit of the plants.
Explanations on stock level item
On Our website, all items have a specific status of availability. They are three of them:
- In Stock. This status means that item is located in Bray warehouse or available with Our wholesalers. We usually keep 90% of items here in Bray.
- Available on back-order. That status means that item is not available in Bray warehouse but can be ordered for customer request. In 99% of situations, those items are large unusual aquariums, stands, or filtration/lights systems for XXL Aquariums.
- Out of stock. That means item is out of stock not only in Bray but not available in Our chain of wholesalers.
Livestock delivery
Any livestock purchased on this website needs to be collected in Bray or there are delivery options for Co. Dublin or Co. Wicklow
Delivery of Opti white / FLOAT / Classic Sets
Due to the nature of the product, different delivery systems apply. For tanks, up to 60 centimeters long or 60l water capacity standard delivery charge applies.
For tanks, 80cm long delivery charge is 20 to 50 euro depending on the location.
For tank 100cm long up to 200cm price vary from 20 up to 100 Euro
For a tank above 60 cm, delivery time may vary from 2 to 15 working days. Those fish tanks due to the size and nature of the product need to be delivered via special service.
On some rare occasions, We may be unable to deliver aquariums above 60cm in length or more than 60cm incapacity. If that is the case you will be informed within 24 hours from the moment of placing the order.
IMPORTANT: IF THE TANK ARRIVED DAMAGED YOU AS A CUSTOMER HAVE A MAXIMUM OF 24 HOURS FOR PROVIDING PICTURES PROVING THIS FACT. AFTER THAT PERIOD ANY RETURN/CLAIM WILL NOT BE ACCEPTED.
Free Ireland Delivery
- FREE Ireland DELIVERY on orders over 200 Euro. Promotion excluding fish tanks above 60cm long or 60l water capacity.
- All orders that qualify for free delivery are sent using our Standard Delivery service (Estimated 2-8 working days).
- In case of any questions about FREE delivery options contact us via email.
Buy and collect
For collection please place your order and select the ‘Personal collection’ option at the checkout. When your order is ready for collection We will inform and You will be able to collect items from My Office/Gallery.
The collection address is Remedy Self Storage, Boghall Road Bray.
Dry Goods Returns
You have 14 days from the date of receipt to return unwanted dry goods. After this time we do not accept returns. The item must be returned in the same condition as you received it in order to qualify for a full refund.
If your item has a warranty then we can offer a replacement once the returned item has been received. If the item has signs of inappropriate use or guarantee seals are broken, the refund will not be issued.
In the unlikely event that your parcel is delayed in the post, we are not entitled to send a replacement in the meantime. A parcel is considered lost after 15 working days, only then can we offer a replacement or refund. Parcel/package is considered as delivered if DPD issues delivery dockets.
Frequently Asked Questions
- Can I visit You Store?
Aqua Remedy is a Service and Maintenance company that provides complex care for fish tanks. We have an online shop as well. We do not have a stationery shop. We do keep some stock in hand and plenty of Aquascaping supplies in our little Office/Gallery. You can visit and collect your order from Our warehouse in Bray.
2. Are all items in your store is send from Ireland?
Aqua Remedy has wide access to very unique and hardly accessible equipment on the Irish market. We provide a wide range of Eheim products, a great selection of Aquael equipment, and many more. Unfortunately, We are a small company and not all equipment We can keep always on the side.
We have access to several major suppliers that allow Us to provide products at a very attractive price, but that comes with awaiting time.
With this fact in mind, 92% of Our orders are coming in the first 3 days after receiving payment and are shipped from Ireland.
At this stage, We hold 92% of the items listed on the website here in Bray.
3. What plug that filter/heater has?
Some of Our equipment, Hagen products, for example, has an Irish/UK type of plug. However, the majority of Eheim, Aquael, JBL, and other more “exotic” manufacturers required an adapter. In some cases, we do add them to the order, in other situations customers need to purchase one themselves. They can be obtained in any Woodie’s shop or other DIY retailers.
4. Who will deliver my parcel?
80% of all Our packages are sent via Fast Way and DPD. Another 20% is via An Post.
5. How heave my parcel can be?
Maximum of 30Kg.
6. Are they any limitations when shipping products?
Yes. We have to use common sense here. We will not send LED Lights with rocks. Same fish tanks or other fragile equipment. If you have any questions about shipping just contact us before you order.
7. Can you order Aquarium, but pay on delivery/collection?
Yes. In the majority of situations, you can do that, however, a 50 Euro deposit needs to be lodged. The deposit is nonrefundable in the situation you decided to resign from the order. That rule applied for collection or personal delivery systems for Dublin and surrounding counties.
In case you have any questions about Our delivery services please Contact Us Today